General conditions
INFORMATION LAW 196/2003: We inform you that pursuant to art.13 of law n.196/2003 your personal data is used by us for the correct management of mandatory civil-fiscal obligations.
General provisions
These conditions are valid exclusively between the company F.lli Patrizio di Ennio & Germano s.n.c. - Via Fierla, 3 - 33085 Maniago (PN), Italy, VAT number: 00103280939 and any person who makes online purchases on the website www.patrizio-italy.com/shop hereinafter referred to as "CUSTOMER". These conditions may be subject to change, the date of entry into force is equivalent to the date of entry into force.
These general conditions govern purchases made on the website www.patrizio-italy.com/shop, in accordance with articles 50 and following of Legislative Decree no. 206 of 6 September 2005, Consumer Code, section II of chapter I of the Third Title of the Third Part, to which reference is made as provided for by the art. 60 of the Consumer Code.
ARTICLE 1 - Object of the contract
With these general conditions of sale, F.lli Patrizio sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.patrizio-italy.com/shop. The contract is concluded exclusively through the internet, by the CUSTOMER accessing the address www.patrizio-italy.com/shop and placing a purchase order according to the procedure provided by the site itself.
ARTICLE 2 - Conclusion and effectiveness of the contract
1. The sale will be considered concluded when F.lli Patrizio sends the CUSTOMER an order confirmation email. The e-mail contains the details of the CUSTOMER and the order, the price of the goods purchased, the transport costs and the shipping address to which the goods will be sent. The CUSTOMER undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections.
2. F.lli Patrizio di Ennio & Germano s.n.c. undertakes to describe and present the items sold on the site in the best possible way. Nonetheless, there may be some errors, inaccuracies or small differences between the site and the actual product. Furthermore, the photographs of the products presented on www.patrizio-italy.com/shop do not constitute a contractual element, as they are only representative.
3. F.lli Patrizio di Ennio & Germano s.n.c. undertakes to deliver the goods within 30 days starting from the day following that of the order confirmation by the CUSTOMER.
ARTICLE 3 - Availability of products
1. The availability of the products refers to that present at the moment in which the CUSTOMER consults the product data sheets; this must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before the order is confirmed.
2. Even following the sending of the order confirmation email by F.lli Patrizio di Ennio & Germano s.n.c., there may be cases of partial or total unavailability of the goods. In this eventuality, the CUSTOMER will be promptly informed and will be able to decide whether to accept delivery of only the available products or request cancellation of the order by communicating it via e-mail to: info@patrizio-italy.com.
ARTICLE 4 - Payment methods
1. Any payment by the CUSTOMER can be made on the website www.patrizio-italy.com/shop by means of credit cards, Visa, Mastercard, My Bank, UnionPay, PayPal, PostePay and other prepaid cards or by advance bank transfer. For payments made by credit card, MyBank or PayPal, if the unavailability of a product is detected after registering the order and booking the amount on the card, F.lli Patrizio will take the necessary measures with the operator of the payments to reverse the transaction relating to the unavailable goods.
2. Communications relating to payment and the data communicated by the CUSTOMER when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
ARTICLE 5 - Prices
1. All sales prices of the products displayed and indicated on the website www.patrizio-italy.com/shop are expressed in euros and include VAT.
2. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before making the payment.
3. The CUSTOMER accepts the right of F.lli Patrizio di Ennio & Germano s.n.c. to change its prices at any time; however, the goods will be invoiced based on the prices indicated on the site at the time of the order and confirmed in the e-mail sent by F.lli Patrizio as confirmation of the order's acquisition.
4. Transport costs do not include any customs clearance costs for non-EU countries which will be borne by the recipient and which will be managed in the country of destination via the designated courier.
ARTICLE 6 - Right of withdrawal
1. In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within a period of 14 days established by law, starting from the date of delivery of the products.
2. If the CUSTOMER decides to exercise this right, he/she will have to proceed with the CREATION of an IT procedure for RETURN by sending an e-mail to: info@patrizio-italy.com. The goods must be returned to: F.lli Patrizio di Ennio & Germano s.n.c., Via Fierla, 3 - 33085 Maniago (PN), Italy. By law, shipping costs relating to the return of the goods are borne by the CUSTOMER. The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, F.lli Patrizio di Ennio & Germano s.n.c. will refund the amount of the products subject to the withdrawal as quickly as possible and in any case within a maximum of 30 days.
3. In case of receipt of products that do not conform to the orders or are defective, the CUSTOMER must communicate it, as required by the art. 132 of the consumer code, via e-mail to: info@patrizio-italy.com within 2 months of discovering the lack of conformity. Subsequently, the customer must proceed with the return of the product, specifying whether he wishes to replace the item or whether he wishes to have a refund. F.lli Patrizio di Ennio & Germano s.n.c. will contact the courier who, subject to his availability, will collect the goods. F.lli Patrizio di Ennio & Germano s.n.c. reserves the right to verify the disputed non-conformity and in case of confirmation it will send the replacement goods or refund with a credit to the card used by the customer for the purchase.
4. Returns are not envisaged for products made "to measure" and/or "personalised", except for obvious defects of conformity.
ARTICLE 7 - Product warranty
All products presented on the website www.patrizio-italy.com/shop benefit from a contractual guarantee whose duration is indicated on the product data sheets of the articles and in any case from the legal guarantee of 24 months for defects of conformity, in accordance with current legislation . To benefit from warranty assistance, the CUSTOMER must keep the invoice.
ARTICLE 8 - Delivery methods
1. F.lli Patrizio will accept orders from all over the world. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order.
2. For each order placed on the website www.patrizio-italy.com/shop, F.lli Patrizio di Ennio & Germano s.n.c. issues an invoice for the material shipped. For the issuing of the invoice, the information provided by the CUSTOMER during the purchase procedure is valid. After issuing the invoice, it will not be possible to make any changes to the data indicated in the invoice.
3. If the customer wishes to receive the products within the European community and then export them to NON-EU countries, he must inform us in advance, otherwise it will not be possible to request a VAT refund, modify the order and/or request other specific documents after the order has been processed.
ARTICLE 9 - Responsibility
1. F.lli Patrizio di Ennio & Germano s.n.c. does not assume any responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet network.
2. The availability of each item is for indicative purposes only, has no contractual nature and no responsibility can be attributed to the seller in the event of unavailability of one or more products.
ARTICLE 10 - Access to the site
The CUSTOMER has the right to access the site for consultation and making purchases. No other use, especially commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of F.lli Patrizio and are protected by intellectual property rights.
ARTICLE 12 - Smaller islands
Unfortunately, for shipments to the smaller islands it was not possible to apply our agreed rate. The shipping price, therefore, will be calculated from time to time based on the destination and communicated to the customer before proceeding to confirm the order.
Jurisdiction
The Court of Modena will be exclusively competent for any dispute arising from these general conditions of sale.
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For any doubts contact us at e-mail: info@patrizio-italy.com